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    • Responsible Gaming

      One bet too many?
      We want our players to have fun while gaming at Casino Winner, so we encourage you to gamble responsibly at all times. Gambling should be fun. Borrowing money to play, spending more than you can afford or using money set aside for other purposes is unwise and can lead to significant problems for yourself and others around you. The Casino Winner team wants players to be safe with their gaming and wise with the way they play.

      We help you set the limits!
      We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. That's why we work with the Global Gambling Guidance Group (G4), which certifies Internet gaming sites for this purpose. Together we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.

      You can set daily, weekly or monthly limits on how much you can deposit to your account from your card either by visiting the 'Responsible Gambling' area of 'My Account', by clicking here or by contacting Customer Care. Simply email support-en@casinowinner.com, or call 03301280917. We are available 24 hours a day, 7 days a week.

      Need to cool off?
      Sometimes the heat of the moment can get the best of us. We can offer you a variety of cool off options, ranging from 24-hour Time Outs to indefinite Self Exclusion. If you feel that you need a longer period or a permanent exclusion – please contact our Customer Service.

      Reality check
      Everyone at Casino Winner wants to help you control and monitor your own gambling. The Reality Check we offer is to help you keep track of how long you have been playing. It will stop the game you're currently playing until you either select to continue or exit.

      Please note that sometimes our Reality Check pop up will display different buttons to continue playing or to exit the game depending on the game provider. Some providers may log you out of Casino Winner when you select to exit the game.

      For players gambling under the MGA license, the Reality Check pop up is activated by default and is triggered every 60 minutes to remind the players of their gaming activity.

      Gaming provider reality checks
      Live casino games from Evolution have their own Reality Check within their games set by default to every 60 minutes. Your Casino Winner Reality Check settings will therefore not affect live casino games provided by Evolution.

      Self-assessment test
      If you are worried about developing a gambling problem or think you already have developed a gambling problem, do try our Self Assessment Test! You may find the result interesting. If you are concerned about your test result, consider activating a time out on your account or contact our Customer Care to receive further help and advice.

      Worried about the kids?
      If you as an adult share your computer with people who are not yet of age, always take the necessary precautions to protect your usernames, passwords and banking details from being used by anyone but yourself. There's actually software that can do this for you, for example NetNanny. Further questions? Contact our award winning customer support staff at support-en@casinowinner.com and they will help you.

      18+
      It is illegal for anyone under the age of 18 to open an account and/or to gamble with Casino Winner. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

      Worried about your friends or want to be blocked without having an account?
      If you’re worried that a close friend or family member has a problem with gambling, you should contact our support department. They have a lot of experience in dealing with these issues and can help both you and the person you're worried about on the right track.

      Likewise, if you are worried about yourself, and don't yet have an account with us and want to be blocked from gambling, you should contact our support department to get assistance and advice.

      Independent organisations
      Here you will find contact information of organisations that can help gamblers, people with a gambling addiction, and their family and friends.

      GamCare
      Web: www.gamcare.org.uk
      E-mail: info@gamcare.org.uk
      Helpline: (+44) 808 802 0133

      Gordonhouse
      Web: www.gordonmoody.org.uk / www.gamblingtherapy.org
      E-mail: help@gordonmoody.org.uk / https://www.gamblingtherapy.org/en/email-support-gambling-therapy
      Phone: (+44) 01384 241292

      GA Gamblers Anonymous
      Web: www.gamblersanonymous.org.uk

      Gam-Anon
      Web: www.gamanon.org.uk
      Phone: (+44) 870 050 8880
      Contact Links and UK Online Meeting: http://gamanon.org.uk/?page_id=82